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Application Support Analyst
Job ID:26262
Cincinnati, Ohio

RESOLVIT

Bringing Solutions That Make Business Better

Join Resolvit as an Application Support Analyst and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.

As the Application Support Analyst, you will implement best practice solutions for Maximo Cloud customers and partners.. You will maintain up-to-date knowledge of our products and services. You will also communicate efficiently and effectively on technical subjects to all audiences, regardless of their technical background. Additionally, you will:

  • Assess client’s working knowledge and utilization of Maximo
  • Support client’s efforts to add value, safety, and reliability to their core business
  • Educate and advise customers on solutions that fit within Maximo architecture and anticipate the documented IBM product road map. 
  • Document business requirements from users and stakeholders
  • Develop requirements into best-practice technical requirements for yourself and others
  • Implement SDLC best-practices for all assigned solutions
  • Contribute to solution review and change control processes as part of a team of developers and analysts
  • Receive or hand off work to others based on workload and timelines
  • Accurately estimate, manage, and track your time and to a more limited extent, the time of others
  • Participate in after-hours, on-call support for emergency requests on a rotational basis

What You’ll Need to be Successful:

  • 3 to 5 years of relevant experience
  • Associate's degree in Computer Science, Information Systems, or Information Technology; Bachelor’s degree preferred
  • Proficiency with BIRT reports, automation scripts, Jython, Maximo Business Object, Maximo Integration Framework, Web services (REST and SOAP), flat files, XML, SQL, and Java
  • Certification in the administration of the IBM Maximo Asset Management product; if not currently certified, certification must be obtained within the first year of employment
  • Strong oral and written communication skills
  • Ability to prioritize daily tasks in a highly effective manner
  • Demonstrated attention to detail and systematic approach to task performance
  • Ability to work with varying seniority levels, including staff, managers, and external partners
  • Strong interpersonal and organizational skills

Benefits:

At Resolvit, you’ll be given the support you need to grow in your consulting career.  In addition to opportunities for advancement and ongoing training, we offer:

  • Medical, dental, and vision insurance
  • Life insurance coverage
  • Long-term and short-term disability coverage
  • 401(k) retirement plan with matching
  • Professional support from a dedicated Client & Employee Optimization Specialist
  • Networking opportunities with other consultants in your area

We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!

About Resolvit:

Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.