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ServiceNow Technical Administrator
Job ID:26146
Pittsburgh, Pennsylvania


Bringing Solutions That Make Business Better

Join Resolvit as a ServiceNow Technical Administrator and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.

As the ServiceNow Technical Administrator, you will work on a wide variety of implementations, integrations, and upgrades within an ever-changing ServiceNow landscape. You will work across multiple teams driving value by implementing new workflows and modules in ServiceNow. You will also participate in all technical aspects of delivering complex business requirements on the ServiceNow platform. Additionally, you will:

  • Advise business units and end users on best practices within the ServiceNow platform to create lasting value and enhanced experiences
  • Collaborate effectively with virtual team members to achieve project goals and produce a variety of high-quality deliverables
  • Contribute on multiple business unit projects using your knowledge of ServiceNow to enhance project efficiency
  • Demonstrate flexibility by delivering on a variety of project roles including development, documentation, testing, and training
  • Innovate and identify solutions that can be reused in the future as we mature our Service Now footprint
  • Proactively keep ServiceNow skills current and contribute to the ServiceNow roadmap and thought leadership

What You’ll Need to be Successful:

  • 3 to 5 years of experience with ServiceNow and  a comprehensive understanding of the ServiceNow enterprise product suite (including core process areas in ITSM, plus others such as ITOM, HR, CSM, UX, ITAM, ITBM, and CMDB)
  • Broad experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, and Knowledge
  • At least 2 additional process areas outside of Core and at least one process area outside of IT (HR, GRC, Finance Mgmt, Facilities)
  • Experience working with Agile teams, methodologies, and tools in a virtual environment
  • A passion for advising and guiding teams and peers on how to get the most out of the product and for learning the latest product features
  • A love of working in a fast-paced, and collaborative environment

Great Additional Skills:

  • Experience in one or more of the following: Orchestration, Integrations, Service Portal (UX Design)
  • ServiceNow certifications or professional services experience (ServiceNow Certified Application Developer, ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist


At Resolvit, you’ll be given the support you need to grow in your consulting career. In addition to opportunities for advancement, we offer:

  • Medical, dental, and vision insurance
  • Life insurance coverage
  • Long-term and short-term disability coverage
  • 401(k) retirement plan with matching
  • Professional support from our Client & Employee Optimization Specialist

We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!

About Resolvit:

Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.