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Senior Manager - Cloud Operations
Job ID:26071
Chicago, Illinois

RESOLVIT

Bringing Solutions That Make Business Better

Join Resolvit as a Senior Manager - Cloud Operations and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.

As the Senior Manager - Cloud Operations, you will be responsible for operational delivery and support of cloud infrastructure used for commercial industrial internet services and applications focused on the railroad and adjacent industries. You will own operations and administration of our production cloud platform (AWS/Azure and Kubernetes) to ensure reliability, recoverability, and optimum performance. You will also deliver service availability at or greater than 99.9% uptime in the cloud at specified concurrency and performance levels. Additionally, you will:

  • Work with internal and external partners and vendors to maintain 24x7 global operations support
  • Deploy and utilize automation tools to minimize human operational requirements, provide flexibility and elasticity across cloud infrastructure providers, and facilitate easy movement to and from the cloud
  • Create, manage, and report against KPIs for the platform’s operation, overseeing all platform change management and deployment activities
  • Implement and maintain full operational compliance against various security and compliance requirements
  • Consistently improve performance and reliability as the platform scales, driving continuous improvement through operational metrics
  • Partner with cloud architects and product owners to prioritize and execute improvements to the platform
  • Provide people leadership for the team, including designing training and onboarding programs and identifying key players within the organization
  • Deliver effective service management through the definition and adoption of a governance practice that uses KPIs and metrics to track and measure the quality of service delivery to external clients

What You’ll Need to be Successful:

  • At least 6 years of professional experience in IT, including 5 years of experience in technical operations
  • At least 2 years of experience in cloud operations
  • At least 3 years of system engineering work in a Linux/AWS environment with development/scripting responsibilities (infrastructure as code)
  • Bachelor’s degree in computer science or other STEM major
  • Knowledge of containerization orchestration such as Kubernetes, AKS, or similar
  • Expert technical troubleshooting skills and/or the ability to implement processes and controls to find root cause
  • Experience with a broad set of information systems and technology infrastructures, including network, database, and customer-facing systems, data center operations, proven large-scale 24x7 operations expertise, and managing IT vendors
  • Experience building, managing, and operating technology infrastructures in public cloud (AWS, Azure, GCP) including supporting applications built in the cloud and migrating applications to the cloud
  • Application of appropriate information security and regulatory or statutory compliance, including SOC, GDPR, ISO/IEC 27000, and NIST
  • Success leveraging traditional best practices, such as ITSM, as well as emerging methods, such as DevOps, that are optimized for agility
  • Practical experience developing and implementing a high-performing ITSM environment and knowledge of ITSM best practices
  • Experience in a managerial or team lead role
  • Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders and business concepts to the technical team
  • Demonstrated ability to plan, track, and analyze progress on all aspects of technical projects

Benefits:

At Resolvit, you’ll be given the support you need to grow in your consulting career. In addition to opportunities for advancement, we offer:

  • Medical, dental, and vision insurance
  • Life insurance coverage
  • Long-term and short-term disability coverage
  • 401(k) retirement plan with matching
  • Professional support from our Client & Employee Optimization Specialist

We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!

About Resolvit:

Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.