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System Support Specialist (Tier 2)
Job ID:26007
Durham, NC


Bringing Solutions That Make Business Better

Join Resolvit as a System Support Specialist (Tier 2) and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.

As the System Support Specialist (Tier 2), you will serve as a member of the information technology team supporting five biopharmaceutical facilities in the U.S. and Canada. You will participate in the development, coordination, and maintenance of the delivery of IT services. You will also manage license renewal and purchasing software licenses for servers and computers. Additionally, you will:

  • Maintain Skype for Business audio and visual conference system
  • Provide level 1 and 2 support to users
  • Resolve identified incidents based on established service levels and timelines
  • Support user requests through a centralized management platform
  • Follow up on service calls and document tickets according to the procedures in effect
  • Participate in team activities to improve and optimize the processes supported by the department
  • Configure and deploy the required technology solutions
  • Document current processes and technologies in place

What You’ll Need to be Successful:

  • At least 5 years of computer engineering experience
  • Associate’s degree in IT or computer engineering
  • Experience purchasing and tracking software licenses for a company using Microsoft Volume Licensing Service Center portal
  • Excellent ability to communicate orally and in writing
  • Strong technical problem solving skills
  • Autonomy and ability to adapt in a changing environment
  • Experience with SQL database and SQL queries
  • Experience with virtual systems

Great Additional Skills:

  • Relevant certifications


At Resolvit, you’ll be given the support you need to grow in your consulting career.  In addition to opportunities for advancement and ongoing training, we offer:

  • Medical, dental, and vision insurance
  • Life insurance coverage
  • Long-term and short-term disability coverage
  • 401(k) retirement plan with matching
  • Professional support from a dedicated Client & Employee Optimization Specialist
  • Networking opportunities with other consultants in your area

We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!

About Resolvit:

Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.