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Desktop Support Tech
Job ID:26006
Cincinnati, Ohio

RESOLVIT

Bringing Solutions That Make Business Better

Join Resolvit as a Desktop Support Tech and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.

As the Desktop Support Tech, you will work in a collaborative environment to provide quality technical support to approximately 225 internal users, primarily through face-to-face deskside support. You will have the opportunity to train and grow your career within the Network Services team. You will also support various network and system administration and other technology-related projects to improve equipment and processes. Additionally, you will:

  • Install, configure, and maintain PCs and Mac computer-related equipment
  • Troubleshoot issues related to hardware, software, and networks
  • Respond to technical questions from end users

What You’ll Need to be Successful:

  • At least 2 years of experience with technical support of hardware and software in a professional business environment
  • Associate’s or Bachelor’s degree in computer science, information systems, or related field
  • Ability to operate Dell laptop and desktop computers
  • Windows 10 and Microsoft Office experience
  • Working knowledge of Windows Server, Active Directory, Microsoft Exchange, Microsoft SQL, Microsoft SCCM, McAfee, O365, Cisco Call Manager, Cisco Unity, and Cisco networking
  • Excellent communication and customer services skills
  • Ability to communicate effectively and professional will all levels of the company

Great Additional Skills:

  • Mac computer experience

Benefits:

At Resolvit, you’ll be given the support you need to grow in your consulting career.  In addition to opportunities for advancement and ongoing training, we offer:

  • Medical, dental, and vision insurance
  • Life insurance coverage
  • Long-term and short-term disability coverage
  • 401(k) retirement plan with matching
  • Professional support from a dedicated Client & Employee Optimization Specialist
  • Networking opportunities with other consultants in your area

We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!

About Resolvit:

Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.