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IT Service Desk Linux Admin/DevOps Analyst
Job ID:24498
Raleigh, North Carolina

RESOLVIT

Bringing Solutions That Make Business Better

Join Resolvit as an IT Service Desk Linux Admin/DevOps Analyst and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.

As the IT Service Desk Linux Admin/DevOps Analyst, you will handle the normal influx of support requests, route cases, and document procedures for handling different types of cases. You will interface with vendors with respect to user issues. You will also build, test, and release system scripts in support of our Service Desk processes.  In addition, you will help facilitate the service life cycle process which includes understanding the current versions of software in production and corresponding software updates and patches needed.

What You’ll Need to be Successful:

  • At least 1 year of Linux server systems administration experience and interest in Windows
  • Great customer service attitude and customer service skills
  • Excellent communication skills
  • Scripting/programming background
  • Understanding of ITIL and Service Management
  • Experience with configuration (new issue types, custom fields, and permissions)
  • Experience using a ticketing system such as JIRA  
  • Experience supporting users remotely over the phone and using remote control tools
  • Ability to multi-task, prioritize, and manage time effectively

Great Additional Skills:

  • Basic Windows Server administration skills
  • Some exposure to Windows Server and Active Directory administration tasks

Benefits:

At Resolvit, you’ll be given the support you need to grow in your consulting career.  In addition to opportunities for advancement and ongoing training, we offer:

  • Medical, dental, and vision insurance
  • Life insurance coverage
  • Long-term and short-term disability coverage
  • 401(k) retirement plan with matching
  • Professional support from a dedicated Client & Employee Optimization Specialist
  • Networking opportunities with other consultants in your area

We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!

About Resolvit:

Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.