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Salesforce Administrator
Job ID:24399
Lenexa, Kansas

RESOLVIT

Bringing Solutions That Make Business Better

Join Resolvit as a Salesforce Administrator and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.

As the Salesforce Administrator, you will be responsible for the overall development, configuration, and operation of the initial implementation, continued operations, and continuous improvement of the Salesforce platform for all user groups. You will independently perform development, testing, implementation, documentation, and updating tasks relating to the Salesforce platform and integrations. You will also provide Tier 3 end-user support (including system configuration, complex formulas, and system maintenance) and assist users with proactive best practices to enhance and increase their knowledge of the Salesforce CRM. Additionally, you will:

  • Understand a variety of different business needs and processes and recommend and execute automation of business processes thru collaboration and consultations with business partners and the Product Owner
  • Partner with first line support to maintain user roles and profiles, security settings, and access settings (user profiles, role hierarchy, sharing rules, and security) 
  • Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes
  • Design, document, build, test, and deploy enhancements to Salesforce custom objects, page layouts, workflows, alerts, reports, and complex dashboards within Salesforce
  • Partner with end users and first line support to understand the administrative needs and resolve support issues
  • Review changes in upcoming releases of Salesforce; provide recommendations and documentation regarding features to implement and defer to enhance efficiency and productivity
  • Partner with Tier 2 support to schedule and deploy upgrades and communicate changes to the user community
  • Maintain all Salesforce environments (test, training, production) including documentation, configurations, and customizations
  • Identify improvements to the Salesforce platform through understanding of the Salesforce roadmap, peer organizations, end user community, and Salesforce community
  • Partner with Product Owner and other stakeholders to prioritize enhancements
  • Drive and increase user adoption and ensure user satisfaction, including developing, documenting, and delivering training
  • Collaborate with business units and finance to develop dashboards and reports
  • Create reportable metrics to create enterprise awareness of Salesforce effectiveness across the enterprise
  • Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow, and reporting
  • Prepare and present clear business and technical analysis
  • Define and manage a change management process to develop and implement new features and processes
  • Provide communications to the Salesforce user community to ensure understanding and adoption of Salesforce across the enterprise

What You’ll Need to be Successful:

  • Bachelor's degree or higher, or equivalent experience
  • Highly motivated with strong analytical, problem solving, and root cause analysis skills
  • A logical, process-oriented thinker with a natural curiosity about technology
  • Ability to work on multiple, time-critical projects simultaneously
  • Excellent verbal and written communication skills, including presentation of complex data in easily understood ways and strong data visualization skills
  • Ability to confidently interact at multiple levels in the organization and lead cross-departmental team projects

Great Additional Skills:

  • 2 years of Salesforce administration or development experience
  • Experience as a business analyst or project manager
  • Working knowledge of SQL, proficiency with Excel (charts, functions, tables, pivot tables and pivot charts) and experience with statistical analysis and reporting tools
  • Experience with marketing automation tools (Exactarget/Marketing Cloud)
  • Salesforce certification preferred (ADM201) 

Benefits:

At Resolvit, you’ll be given the support you need to grow in your consulting career. In addition to opportunities for advancement, we offer:

  • Medical, dental, and vision insurance
  • Life insurance coverage
  • Long-term and short-term disability coverage
  • 401(k) retirement plan with matching
  • Professional support from our Client & Employee Optimization Specialist

We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!

About Resolvit:

Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.