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Desktop Support Specialist
Job ID:23942
Raleigh, North Carolina

RESOLVIT

Bringing Solutions That Make Business Better

Join Resolvit as a Desktop Support Specialist and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.

As the Desktop Support Specialist, you will promote positive customer relationships and mentor teammates to ensure client satisfaction and organizational success. You will take ownership of customer problems and work with a sense of urgency to resolve incidents and problems. You will also communicate status and progress to customers in a timely professional manner and provide updates on work progress to Custom Support Specialists and the Service Desk using the call tracking system. Additionally, you will:

  • Communicate with Data Center Operations when modifying user data storage, DHCP reservations, data restores, and various account creations and modifications (AD, email, NCID, CITRIX)  
  • Collaborate with application development teams to identify application issues at the customer level and provide technical detail for development teams to accurately identify problems within applications and provide solutions
  • Work with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions

What You’ll Need to be Successful:

  • At least 7 years of experience with the following:
    • Different types of computer hardware, mobile devices, software, peripherals/components, and networking protocols and communications
    • Installing and imaging new computers and loading of appropriate software for customers
    • Installing local and network printers and other peripherals
    • Migrating data and user profiles
    • Documenting process and procedures related to technical support activities
    • ServiceNow call tracking system

Benefits:

At Resolvit, you’ll be given the support you need to grow in your consulting career.  In addition to opportunities for advancement and ongoing training, we offer:

  • Medical, dental, and vision insurance
  • Life insurance coverage
  • Long-term and short-term disability coverage
  • 401(k) retirement plan with matching
  • Professional support from a dedicated Client & Employee Optimization Specialist
  • Networking opportunities with other consultants in your area

We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!

About Resolvit:

Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.