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Service Desk Database Administrator (DBA)
Job ID:23822
Raleigh, North Carolina

RESOLVIT

Bringing Solutions That Make Business Better

Join Resolvit as a Service Desk Database Administrator and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.

As the Service Desk Database Administrator, you will handle the normal influx of database support requests, route cases as needed, and document procedures for resolving the root cause of an incident. You will interface with vendors with respect to user issues.  In addition, you will help facilitate the service life cycle process which includes understanding the current versions of software in production and corresponding software updates and patches needed.

What You’ll Need to be Successful:

  • 1 to 3 years of experience as a DBA administering MS SQL Server and Oracle RDMS with tasks including:
    • Database backup and recovery 
    • Patching and upgrades
    • Installing and building database structures
    • Developing and maintaining shell scripts
    • Query and performance tuning
    • Developing and maintaining documentation
  • 1 to 3 years of experience with Problem Determination/Root Cause Analysis
  • Great customer service attitude and customer service experience skills
  • Scripting/programming background
  • Understanding of ITIL and Service Management
  • Experience with configuration (new issue types, custom fields, and permissions)
  • Experience using a ticketing system such as JIRA  
  • Experience supporting users remotely over the phone and using remote control tools
  • Ability to multi-task, prioritize, and manage time effectively
  • Sole US citizenship

Benefits:

At Resolvit, you’ll be given the support you need to grow in your consulting career.  In addition to opportunities for advancement and ongoing training, we offer:

  • Medical, dental, and vision insurance
  • Life insurance coverage
  • Long-term and short-term disability coverage
  • 401(k) retirement plan with matching
  • Professional support from a dedicated Client & Employee Optimization Specialist
  • Networking opportunities with other consultants in your area

We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!

About Resolvit:

Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.