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Tier I Case Manager
Job ID:22557
Raleigh, NC

RESOLVIT

Bringing Solutions That Make Business Better

Join Resolvit as a Tier I Case Manager and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.

As the Tier I Case Manager, you will maintain app support for Confluence pages, perform upgrades and migrations, handle change requests for updates to staging or production, and handle cases. You will handle the normal influx of support requests, route cases, document procedures for handling different types of cases, and interface with vendors with respect to user issues.

What You’ll Need to be Successful:

  • PC and/or Mac desktop administration experience
  • Experience with configuration (new issue types, custom fields, and permissions)
  • Script support experience (JIRA-to-Confluence updates and Jelly script for case creation)
  • User/group administration experience
  • Experience using a ticketing system such as JIRA or Remedy
  • Experience supporting users remotely over the phone and using remote control tools

Great Additional Skills:

  • Basic Windows Server administration skills
  • Basic Linux server administration (Red Hat Enterprise Linux) skills
  • Application development experience (such as Java, HTML, and Wiki Markup)
  • Scripting/programming background
  • Some exposure to UNIX/Linux command line
  • Some exposure to Windows Server and Active Directory administration tasks
  • Understanding of ITIL processes

Benefits:

At Resolvit, you’ll be given the support you need to grow in your consulting career.  In addition to opportunities for advancement and ongoing training, we offer:

  • Medical, dental, and vision insurance
  • Life insurance coverage
  • Long-term and short-term disability coverage
  • 401(k) retirement plan with matching
  • Professional support from a dedicated Business Services Manager
  • Networking opportunities with other consultants in your area

We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!

About Resolvit:

Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.


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