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Jira Application Support Analyst
Job ID:22545
Raleigh, North Carolina

RESOLVIT

Bringing Solutions That Make Business Better

Join Resolvit as a Jira Application Support Analyst and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.

As the Jira Application Support Analyst on our Service Desk Team you will put your customer service mindset and application support skill set to work on an onsite project team handling the daily influx of various application incident and service requests. You will provide application support for JIRA, Confluence, and other software applications by developing new workflows, implementing enhancements, and managing updates to production. You will also configure, install, maintain, test, and upgrade applications like Jira and Confluence. Additionally, you will:

  • Create templates, team boards, dashboards, custom fields, workflows, and schemes
  • Work with application users to troubleshoot root cause issues and facilitate and document needed application enhancements
  • Create user documentation as required by client

What You’ll Need to be Successful:

  • 1 to 2 years of experience in application software development using some of the following languages/applications: Jira, Confluence, HTML, CSS, Java, SQL, Python, and JavaScript 
  • Basic Linux server administration (Red Hat Enterprise Linux) skills a plus

Benefits:

At Resolvit, you’ll be given the support you need to grow in your consulting career.  In addition to opportunities for advancement and ongoing training, we offer:

  • Medical, dental, and vision insurance
  • Life insurance coverage
  • Long-term and short-term disability coverage
  • 401(k) retirement plan with matching
  • Professional support from a dedicated Business Services Manager
  • Networking opportunities with other consultants in your area

We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!

About Resolvit:

Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.


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